REFUND POLICY

Refund Policy - Skillmyze

At Skillmyze, we strive to provide high-quality digital learning experiences through carefully curated online courses and bundles. As our products are digital and accessible immediately upon purchase, we request all learners to read this refund policy carefully before enrolling in any program

1. Refund Eligibility

Refunds are applicable only under specific conditions and must be requested within 24 hours of course purchase. After this period, no refund request shall be entertained under any circumstances.

To be eligible for a refund, the following conditions must be met:

  • The learner must not have consumed more than 10% of the course content.
  • Access to the purchased content must still be active (i.e., not fully downloaded, shared, or copied).
  • The refund request must be sent to our support email within 24 hours of the transaction.

2. Non-Refundable Items

Certain services and offerings are strictly non-refundable, including:

  • Personalized mentorship or consulting sessions
  • Webinars, live training events, and masterclasses
  • Certificates issued after course completion
  • Any bonus content, templates, or tools shared post-purchase

3. Deductions on Refunds

In the rare cases where a refund is approved, the following charges will be deducted before the refund is processed:

  • Payment Gateway Fee: 2% of the transaction value
  • Administrative/Processing Fee: 5% of the transaction value

These charges are necessary to cover third-party and operational costs.

4. How to Request a Refund

To initiate a refund request, please email us at support@skillmyze.com with the following details:

  • Full Name
  • Registered Email ID
  • Transaction ID / Payment Proof
  • Name of Course Purchased
  • Reason for Refund Request

Please note: Refund requests that are incomplete or sent after the 24-hour window will not be processed.

5. Refund Processing Time

  • If your refund request is approved, the amount will be credited back to your original payment method within 7–10 business days. The exact time may vary depending on your bank or payment gateway.

6. Misuse of Refund Policy

Skillmyze reserves the right to deny any refund request in cases of:

  • Excessive refund claims from the same account
  • Misuse of coupon codes or affiliate links
  • Attempt to exploit the platform or its instructors
  • Unauthorized sharing or downloading of course content

Any such behavior may also lead to suspension or permanent termination of the user account.

7. Final Disclaimer

  • By purchasing any course or service on Skillmyze, you acknowledge and agree to abide by this refund policy. We reserve the right to update, modify, or change this policy at any time without prior notice.

For any assistance, contact us at support@skillmyze.com — we’re here to help.